If you're having trouble using flymonarch.com and need help with queries such as increasing / decreasing text size, which screen resolution to use, unsubscribing from email updates and paying with credit/debit cards then these faqs should help you out.
Internet Explorer - from the top menu choose View > Text Size and select a larger or smaller size. Or hold down the 'Ctrl' key and scroll the wheel on your mouse up or down.
Firefox - from the top menu choose View > Text Size and select Increase or Decrease or use the keyboard shortcut by pressing 'Ctrl' and '+' or '-' keys. Or hold down the 'Ctrl' key and scroll the wheel on your mouse up or down.
Netscape - from the top menu choose View and select Text Zoom or Increase/Decrease Font size.
Opera - from the top menu choose File/Tools > Preferences > Web pages/Page style and change the level of Zoom.
Safari (Mac) - from the top menu choose View > text size and choose the size.
Flymonarch.com has been optimised for use with the following browsers on both Windows and Mac: Microsoft Internet Explore 6 and above, FireFox 1.5 and above, Opera 9, and Safari.
If you're using older browser versions we strongly recommend you upgrade to later versions to ensure you can make full use of flymonarch.com and other websites.
The website has also been optimised for use with Windows XP and above and Mac OS9 and above. Older operating systems may still be able to make full use of flymonarch.com.
back to topOn most browsers, to check which version you are currently using, choose Help from the top menu and then select About (followed by your browser name) e.g. About Internet Explorer.
back to topFlymonarch.com has been designed for screen resolutions between 800x600 and 1280x1024
back to topThis site uses cookies to enable us to improve our service to you and to provide certain features that you may find useful. Cookies are small text files that are transferred to your computer's hard drive through your web browser to enable us to recognise your browser and help us to track visitors to our site; thus enabling us to understand better the products and services that will be most suitable to you.
A cookie does not contain any personal information about you but it does allow us to identify your computer when you travel around our site. Most Web browsers automatically accept cookies, but, if you wish, you can set your browser to prevent it from accepting cookies. The 'help' portion of the toolbar on most browsers will tell you how to prevent your browser from accepting new cookies, how to have the browser notify you when you receive a new cookie, or how to disable cookies altogether. The cookies we use do not detect any information stored on your computers.
For more information about cookies and how to stop cookies being installed visit the following website: www.allaboutcookies.org
back to topTo ensure that you're viewing the latest version of flymonarch.com you might need to refresh your cache. The easiest way to this is to hold down 'Ctrl' and press 'F5' on your keyboard. If you carry out a flight search from our booking tool at the top of the page you will always see our most up to date fares.
back to topIn order to see scheduled bookings in your account you must either log-in as you make your booking (once you've selected your flights) or create an account (specify a password) on the payment page as you make your booking. All bookings made using that account should then be accessible from 'my account'.
If you haven't logged in when you made your booking you can still look it up from the 'my account' page, but instead of logging in using your email address and password, you need to enter the email address used to make the booking and the booking reference number (enter this into the box at the bottom of the 'my account' page and leave the password box blank).
back to topPlease check you have typed your password correctly, including the correct use of uppercase and lowercase letters. Ensure that you haven't got 'Caps Lock' activated on your keyboard by mistake. Finally ensure that you're using the correct email address and password combination.
If it still won't work then just click on the "I've forgotten my password" link, which is underneath the password box, and follow the instructions, we'll then email your password to you.
back to topWe are no longer able to process online changes, additions or check-in's for CYP£ (Cyprus Pounds) bookings due to the currency change to EUR € (Euros). All changes can be handled via our call centre - please visit our contact us section. If you don't require any changes or additions you can check-in at the airport as usual.
back to topThere could be number of possible reasons for payment problems relating to credit/debit cards including:
To try and rectify any of the above problems just click 'back' in your browser tool bar to return to the payment page, check all the payment details you entered are correct or try another payment card and purchase. If you still experience problems please contact our internet helpdesk.
back to topYou can manage your subscription to email updates by logging into the 'my account' page, see instructions below:
Customers with an account/password: Please log in using your email address and password selecting the 'subscribe/unsubscribe to email updates' option. Then set your answer to 'Would you like to receive email updates?' to either "No" to unsubscribe or 'Yes' to subscribe.
Customers without an account/password: You will need to create a customer account. On the 'my account' page click 'register now', choose a password and then complete your personal details and email preferences. You can unsubscribe from certain information by un-ticking the relevant boxes, or you can unsubscribe completely. Use your customer account to manage your personal details and booking information in future.
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